Exploring The Internal Control Measures In Safeguarding Cash: A Case Study Of Online Gadget Stores
DOI:
https://doi.org/10.24260/aktiva.v3i2.4164Keywords:
Internal Control, Cash Management, Online Retail, Financial Risk, SMEs, Secure Transactions, Pengendalian Internal,, Ritel Online, Risiko KeuanganAbstract
Design/methodology/approach: This qualitative case study examines the practical implementation and challenges of internal controls for safeguarding cash within online gadget stores. Conducted during the 2024-2025 school year, the study focused on the experiences of ten store owners in Pagadian City, Philippines. Using a qualitative case study approach, the research explored the strategies employed by these owners to mitigate financial risks.
Research Findings: A key finding reveals a duality in control mechanisms, while owners adopt modern digital payment gateways, they maintain a heavy reliance on conventional physical security measures such as CCTV surveillance and daily cash reconciliation. The most significant challenges identified were customer-initiated fraud (bogus buyers), internal theft, and cash mismanagement. In response, owners implemented strategies centered on stringent cash monitoring, restricted employee access, and layered transaction verification. The study concludes that small and medium-sized enterprise (SME) owners perceive risks in both the digital and physical realms, necessitating a hybrid internal control approach.
Contribution/Originality/Novelty: This research contributes to the SME risk management literature by highlighting the critical need to integrate physical and digital security protocols within the dynamic online retail environment.
Desain / metodologi / pendekatan: Studi kasus kualitatif ini mengkaji implementasi praktis dan tantangan pengendalian internal untuk menjaga keamanan uang tunai di toko gawai daring. Dilaksanakan selama tahun ajaran 2024-2025, studi ini berfokus pada pengalaman sepuluh pemilik toko di Kota Pagadian, Filipina. Dengan menggunakan pendekatan studi kasus kualitatif, penelitian ini mengeksplorasi strategi yang digunakan oleh para pemilik ini untuk memitigasi risiko keuangan.
Temuan Penelitian: Temuan utama mengungkapkan adanya dualitas dalam mekanisme pengendalian: meskipun pemilik mengadopsi gerbang pembayaran digital modern, mereka tetap sangat bergantung pada langkah-langkah keamanan fisik konvensional seperti pengawasan CCTV dan rekonsiliasi kas harian. Tantangan paling signifikan yang teridentifikasi adalah penipuan yang diinisiasi pelanggan (pembeli palsu), pencurian internal, dan salah urus kas. Sebagai tanggapan, pemilik menerapkan strategi yang berpusat pada pemantauan kas yang ketat, akses karyawan yang terbatas, dan verifikasi transaksi berlapis. Studi ini menyimpulkan bahwa pemilik usaha kecil dan menengah (UKM) memandang risiko baik di ranah digital maupun fisik, sehingga memerlukan pendekatan pengendalian internal hibrida.
Kontribusi / Orisinalitas / Kebaruan: Penelitian ini berkontribusi pada literatur manajemen risiko UKM dengan menyoroti kebutuhan penting untuk mengintegrasikan protokol keamanan fisik dan digital dalam lingkungan ritel daring yang dinamis.
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