Digital Transformation of Small-Scale Sharia Hospitality: Evidence from RedDoorz Implementation in an Indonesian Guest House

Abstract

The rapid diffusion of information technology has fundamentally reshaped operational practices in the hospitality industry, including small-scale and faith-based accommodations. This study examines the implementation of the RedDoorz (RedPartner) system in enhancing operational efficiency at a sharia-compliant guest house in Indonesia. Using a qualitative case study approach, data were collected through direct observation, semi-structured interviews, and document analysis. The findings demonstrate that the adoption of RedDoorz significantly improves reservation management, guest data accuracy, room inventory control, and daily reporting processes, while reducing administrative errors and double bookings. Supporting tools such as Microsoft Excel and Google Drive further strengthen internal administration by improving data processing speed, accessibility, and security. Despite these benefits, challenges remain, including limited formal training, heterogeneous digital competencies among staff, suboptimal internal communication, and underutilization of advanced platform features. Importantly, the study finds that digital systems can be effectively aligned with sharia principles through procedural adaptations at the operational level. This research contributes to the hospitality and information systems literature by providing empirical evidence on how digital platforms support efficiency and service quality in small-scale, sharia-oriented accommodations.